At SMACO, we strive to provide our customers with high-quality products and exceptional customer service. We understand that there may be instances where you may need to return or request a refund for your purchase. Our refund policy is designed to ensure a fair and transparent process for our customers. Please take a moment to familiarize yourself with our refund policy outlined below:
1. Eligibility for Refunds: To be eligible for a refund, the following conditions must be met:
- The item must be returned within the specified return period, which is usually within 30 days from the date of purchase.
- The item must be in its original condition, unused, and with all original packaging and tags intact.
- Proof of purchase, such as the order confirmation or receipt, must be provided.
2. Return Process: If you wish to return an item for a refund, please follow these steps:
- Contact our customer service team to initiate the return process. Provide the order details and reason for the return.
- Our customer service team will guide you through the return process and provide you with a return authorization if necessary.
- Pack the item securely in its original packaging and include any accessories or documentation that came with it.
- Ship the item back to the designated return address, using a trackable shipping method. Please note that the return shipping costs are the responsibility of the customer unless otherwise specified.
3. Refund Processing: Once we receive and inspect the returned item, we will process the refund as per the original payment method used for the purchase. Please note the following:
- Refunds are typically processed within 5-7 business days upon receiving the returned item.
- The refunded amount will exclude any shipping fees or additional charges incurred during the purchase.
- Depending on your financial institution, it may take additional time for the refund to reflect in your account.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately. We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the circumstances.
Please note that this refund policy applies to purchases made directly from SMACO. If you purchased our products from authorized retailers or third-party platforms, their respective refund policies may apply.
If you have any questions or need further assistance regarding our refund policy, please don't hesitate to contact our customer service team. We are here to help and ensure your satisfaction with your SMACO purchase.
If you would like to cancel an order after it has been placed, we will do our best to accommodate your request. Once an order is shipped out, we regret that it cannot be changed or canceled. If your order is canceled, you will receive an email notification to advise you of the cancellation. You will not be billed for any canceled items.
For any SMACO purchases, if you change your mind about the product for any reason, you have the right to get your money back within 30 days after receiving the product. All returns must subject to the following terms and conditions:
- Items must retain the box, packaging, and all contentsin the original purchase condition - unused, unmarked, and not defaced in any manner. This condition can be relaxed for quality reasons.
- Items must be returned to our designated warehouse, and we do not cover the shipping costs associated with returns.
- If you purchased the products from other authorized retailers rather than SMACO's official website, please contact the retailers for returns.
- Return address: GCUSReturn G3043 C/O 13725 Pipeline Ave,Chino, CA, 91710, US
Once your return is received and inspected by our warehouse, the refund process will begin, and we will send an email to inform you of the approval or rejection of your refund. When a refund is issued, the credit will be automatically applied to your credit card or original payment method within a certain amount of days.
In what situations will your refund be rejected?
- Return without the permission of SMACO.
- Return with non-prepaid freight.
- The returned product is wrong, or some accessories are missing from the box.
For returned products, a full refund will be credited for free shipping products; otherwise, the refund will exclude the shipping fee.
After approval of a refund, if you have not received the refund after a 2-week waiting period, check your order status and bank account again, then contact us via email.
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